At SnoreShield, customer satisfaction and product quality are our top priorities. Please review our policy below regarding returns, refunds, order cancellations, and exchanges.
Returns Policy
Our return policy is valid for 60 days from the date you receive your order. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Return Eligibility & Conditions
- Functional Defects: In general, returns and refunds are accepted only for products with verifiable functional defects or manufacturing damages.
- Change of Mind: We do not offer refunds if you have simply changed your mind. Exceptional circumstances may be reviewed at our discretion with valid proof of purchase.
- Packaging: Returned items must be sent back in their original packaging, complete with all included accessories and protective cases.
- Proof of Purchase: A valid receipt or order confirmation number is required to process any return request.
Non-Returnable Items
Due to strict hygiene, health, and safety regulations, certain types of goods cannot be returned:
- Intimate, sanitary, and oral/personal care items that have been unsealed or used
- Gift cards and downloadable digital products
- Custom-made or customized merchandise
- Perishable items and hazardous materials
To start a return inquiry, please contact our support team at [email protected] before mailing any item back to us.
Order Cancellations
Because we dispatch orders rapidly to ensure fast delivery times, cancellations are strictly time-sensitive:
- Cancellations are accepted only within 60 minutes of order placement.
- Cancellations apply only to full-priced purchases.
- If you need to cancel within this 60-minute window, email us immediately at [email protected] with your order number. Once order fulfillment begins, orders can no longer be canceled.
Refunds & Inspection Process
- Inspection: Once your returned package is received and thoroughly inspected at our facility, we will notify you by email regarding the receipt of your parcel and the approval or rejection of your refund.
- Payment Credit: If approved, your refund will be processed promptly, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If your approved refund has not yet appeared:
- Check your bank account or payment ledger once more.
- Contact your credit card company, as official posting times may involve a brief delay.
- Contact your bank, as processing intervals vary by institution.
- If you have completed these steps and still have not received your funds, please contact [email protected].
Defective Exchanges
We replace items exclusively if they arrive defective, broken, or damaged in transit. If you need an identical replacement unit, email us at [email protected] with photos or a short video demonstrating the defect so our team can resolve it immediately.
Return Shipping Details
- Customer Responsibility: Customers are responsible for paying all return shipping expenses. Shipping fees are strictly non-refundable. If your refund is approved, any original outbound shipping costs will be deducted from your total refund amount.
- Tracking & Insurance: For items valued over $10, we strongly advise using a trackable courier service or purchasing parcel insurance. We cannot guarantee that your return shipment will reach our warehouse.
- Final Processing: Refunds will be authorized only after the physical return is delivered, inspected, and confirmed to meet all stated criteria.